To help answer the questions many of you have on a daily basis, we have put together a list of frequently asked questions which we hope will save you time when looking for information about our product documentation or our products themselves. Please do not hesitate to contact us on +33 (0)4 72 48 78 27 if you have any further questions.
That’s a good question, and the answer can be summed up in four key points.
Quality of manufacture
KRATOS SAFETY products are designed to last and to perform in demanding conditions. Each piece of equipment is developed using carefully selected materials and undergoes rigorous testing before reaching the market.
Compliance with current standards
All our products are certified and comply with the European standards applicable to fall protection PPE. Declarations of Conformity are available for each product at www.kratossafety.com or on k-s.one, which simplifies your administrative and regulatory procedures.
Advice and support
KRATOS SAFETY doesn’t just sell products; our strength lies in the advice, expertise and services we offer, such as training and tools like K-S.One. Our team of experts is on hand to analyse your situation, guide you towards the right equipment and answer your technical questions. Whether via our tools The Solutions, iBe-Safe, or directly through our sales team, you are never alone when facing your safety challenges, whether you are a user or a client.
Full traceability via KS-One
Our k-s.one platform allows you to track your entire fleet of equipment: inspection history, commissioning dates, associated documents and inspection due dates. This comprehensive traceability simplifies the management of your PPE and helps you maintain compliance over time.
This is a very important question to consider when choosing your equipment. In fact, this question raises a number of others:
You can use the tool we’ve prepared for you, The Solutions, entirely at your own pace. It’s an interactive poster that allows you to find a precise list of products suited to your working situation, all in just three clicks.
Other tools tailored to your needs may be required, such as I-BeSafe, our headroom calculator designed for your workstation and site constraints.
You can also watch our videos on the KRATOS SAFETY YouTube channel for tutorials or guidance on choosing the most suitable product from our range. If you’re still unsure, you can contact our team on +33 (0)4 72 48 78 27, so we can advise you based on your needs.
KRATOS SAFETY products are available through a number of channels, depending on your circumstances and requirements.
Through our network of distributors
KRATOS SAFETY relies on a network of distributors specialising in personal protective equipment and workplace safety.
Through our website (distributor-only area)
Certain products are available directly online at www.kratossafety.com. You can browse the catalogue, view product details and place an order via your customer account.
Are you a business with a specific requirement?
For large orders, tenders or bespoke requirements, our sales team is on hand to assist you directly. Please contact us on 04 72 48 78 27 or get in touch with your usual sales representative.
All our user manuals, technical data sheets and Declarations of Conformity are available free of charge and without the need to register, directly on our website and on our K-S.One platform.
Option 1: Via the KRATOS SAFETY website
Go to www.kratossafety.com, search for the relevant product using the search bar or browse the categories. On the product page, you will find a tab dedicated to downloadable documents (technical data sheet, user manual, EU Declaration of Conformity, etc.).
Option 2: Via the K-S.One platform
K-S.One is our online customer portal. It brings together all the technical documentation for our products in one place.
If you don’t have an account yet, signing up is quick and free. Once logged in, you can search for any product in our catalogue and download all the relevant documents in just a few clicks.
Access link: k-s.one
Can’t find the document you’re looking for?
If the product is an older model, no longer in the catalogue, or if the document isn’t displaying correctly, please don’t hesitate to contact our sales or support team directly. We’ll email the document to you as soon as possible.
Yes, KRATOS SAFETY offers professional training courses on the use of personal protective equipment, fall prevention and safety at height.
What kind of training courses do we offer?
Our training courses are aimed at PPE users, those responsible for periodic inspections, and professionals wishing to deepen their knowledge of working at height. The programmes cover both theory and practical sessions using real equipment.
Looking for a bespoke training course or have a specific query?
If you require training tailored to your particular circumstances (large workforce, specific site, targeted topic), please contact our team directly. We can explore bespoke solutions.
Choosing the right size of harness is essential, both for comfort and for effective protection. An ill-fitting harness can compromise the user’s safety in the event of a fall.
To do this, please refer to the size chart. It is available online and lists the standard measurements (waist circumference, thigh circumference, waist size in cm) for all our harness models.
We recommend that you always take your measurements before placing an order, rather than relying solely on your usual clothing size.
Can’t decide between two sizes?
If your measurements fall between two sizes, it’s generally best to go for the larger size, as a harness that’s too tight is uncomfortable and can restrict movement, especially during long working days. Our team can also advise you if you’re unsure.
If you’re unsure, please don’t hesitate to contact our sales team with your exact measurements; we’ll help you find the most suitable product!
Every KRATOS SAFETY product has an HS (Harmonised System) code, which enables it to be identified by customs authorities in international trade. This code can be accessed in two ways:
Option 1: Via the KRATOS SAFETY website
Go to www.kratossafety.com, search for the relevant product and go to its product page. The HS code can be found in the Product Details tab or in the technical data sheet.
Option 2: Via the K-S.One platform
On K-S.One, our online customer portal, you can find the HS code directly in the product details or in the associated documents. You can search by product reference number, which allows you to find what you’re looking for straight away.
Access link: k-s.one
Can’t see the HS code or can’t find the product?
Some older products or those that are being phased out may require manual verification. In this case, please contact our sales team, specifying the exact product reference, and we will provide you with the corresponding HS code as soon as possible.
K-S.One is KRATOS SAFETY’s online platform, designed to centralise the management of your equipment, technical documents and product tracking. Registration is free!
Step 1: Create an account
Go to k-s.one and click on ‘Create an account’. Enter your details (email address, name, company, password) and confirm your registration. A confirmation email will be sent to you to activate your account.
Step 2: Register a product
Once logged in, you can register your KRATOS SAFETY products directly from your account. To do this, please have the product reference or the QR code found on the equipment’s label or packaging to hand. Registering your products allows you to:
- Access your equipment history,
- Download the relevant technical documents,
- Track inspection and maintenance deadlines,
- Simplify the management of your PPE stock.
Having trouble signing up?
If you’re experiencing technical difficulties or if your company already has an existing account that you’d like to be linked to, please contact our team and we’ll guide you through the process step by step.
The service life of personal protective equipment (PPE) depends on several factors:
Most KRATOS SAFETY textile fall protection PPE items have a service life of 10 years from the date of first use.
That no falls have been stopped by the equipment
That the periodic inspections have been carried out
That the product shows no signs of visible deterioration
KRATOS SAFETY mechanical fall arrest devices have an unlimited service life, provided that they are properly maintained and inspected.
Products must be stored under suitable conditions: away from direct light, moisture, chemicals and extreme temperatures. Improper storage can significantly reduce the lifespan of equipment, even when it is brand new.
Where can you find information specific to your product?
Please refer to your product’s user manual, available at www.kratossafety.com or on k-s.one. The estimated service life is always stated there.
And if you have any doubts about the condition of a piece of equipment, don’t take any risks – contact our team, who will be able to advise you promptly.
Would you like to return a product? Here’s what you need to do. The procedure varies slightly depending on the reason for the return: a faulty product, an order error or a commercial return.
Step 1: Contact your sales representative
Before returning any goods, you must contact our sales team or your distributor to notify them of the return and obtain their approval. No returns can be processed without prior approval.
You can contact us via:
Step 2: Complete the product return form
Once your request has been approved, go on our website under the ‘Kratos Safety’ section, then ‘Documentation’ and download the product return form. This form must be completed in full and included with the returned parcel to ensure it can be identified and processed promptly. Any returns that do not include the completed form will not be accepted.
Step 3: Prepare and send the parcel
All returns must be made within 15 days of receipt. Repack the product carefully in its original packaging, ensuring you include all accessories and the user manual. Enclose a copy of the order form or invoice, along with the product return form. Post the return to the address provided by our team.
Special cases:
If the return concerns equipment that has been dropped or is faulty, please make this clear when you contact us. These cases are subject to a specific procedure and may require a technical assessment on our part.
Yes. KRATOS SAFETY has organised its product range into three distinct categories, designed to meet different needs and budgets, whilst ensuring that each category meets the relevant safety standards.
Essential Range
This is KRATOS SAFETY’s entry-level range. It is designed for users with standard requirements and moderate usage. Essential products offer the essential features without any additional options.
Medium Range
The mid-range range, designed for professionals who use their equipment on a more regular basis and require a higher level of comfort. It offers a good balance between performance, durability and price.
Premium Range
The top-of-the-range KRATOS SAFETY collection. Designed for demanding users, harsh environments and intensive use. The Premium products feature high-quality materials, enhanced comfort and advanced features for professionals who work at height on a daily basis.
How do you choose the right range?
The choice depends mainly on three factors: frequency of use, working conditions and the level of comfort required. Our sales team can help you identify the range best suited to your needs by calling +33 (0)4 72 48 78 27.
Maximum user weight
Our harnesses are designed for users whose weight, including equipment, does not exceed 140 kg for standard models.
Resistance to fall arrest forces
A harness is not rated in the same way as a rope, with a breaking load in kilograms, because what matters is the maximum force transmitted to the body during a fall arrest. In accordance with the EN 361 standard, this force must not exceed 6 kN, the limit beyond which the human body may sustain serious injury.
This is why a harness never works on its own: it forms part of a complete fall arrest system, in which the energy absorber plays a key role in limiting this force.
Where can you find the exact specifications for your model?
The specifications for each KRATOS SAFETY harness are detailed in its technical data sheet, available at www.kratossafety.com or on k-s.one. If you have a product reference number to hand, our team can confirm the details for you directly on +33 (0)4 72 48 78 27.
